Chilley Help Center
Frequently asked questions
If you have any questions, they're likely answered here. If they're not, or you're looking to get in touch, contact us here
Payments & Safety
Shipping & Delivery
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If your products have been purchased on preorder, please check your confirmation email for when to expect them.
We will ship all orders within two days of receiving the products in our warehouse.
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Due to the size and weight of the Chilleys we aren't able to offer free shipping at this stage. Shipping is charged at a flat rate of $20.00 NZD domestically within New Zealand.
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We currently only ship to New Zealand, but plan to introduce worldwide international shipping as soon as possible!
Sign up to our mailing list to be the first to know when you can get your hands on some Chilley goodies.
Returns & Refunds
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Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
A refund request can be submitted within a month after the product has been delivered to the customer.
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In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.
In the case when a product has been damaged or opened and used, you are not eligible for a refund.
Please check our Terms of Service to see if you're eligible for a refund.
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When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
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When an order includes free shipping, only the cost of the return shipping is handled by the customer.